Terms of service

OVERVIEW

Welcome to Aurivra. The terms “we,” “us,” and “our” refer to Aurivra. Aurivra operates this store and website, including related information, content, features, tools, products, and services to provide customers with our shopping services (“Services”). Aurivra is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using the Services.

Please read these Terms carefully. By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or have provided consent for any minor dependents to use the Services on devices you own, purchase, or manage.

When using the Services, you may need to provide information including your email address, billing information, payment information, and shipping information.

You agree to provide accurate, current, and complete information.

You are responsible for maintaining the security of your account credentials and activity associated with your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately represent our products.

Product colors and appearance may differ slightly based on your screen, device settings, lighting, and other factors.

Product descriptions, pricing, availability, and specifications are subject to change without notice.

We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase products from Aurivra.

We reserve the right to accept, reject, modify, or cancel an order where reasonably necessary.

Payment must be successfully processed before an order is accepted for fulfillment.

Please review your order information carefully before submitting your purchase.

If we modify, reject, or cancel an order, we will attempt to contact you using the information provided with your order.

Purchases are subject to our Return and Refund Policy.

Products purchased through Aurivra are intended for personal or household use unless otherwise agreed.

SECTION 4 - PRICES AND BILLING

Prices, promotions, discounts, and offers are subject to change.

The price charged will be the price displayed when your order is placed, subject to any applicable taxes or other charges shown during checkout.

You agree to provide accurate and current payment and account information.

You represent that you have authorization to use any payment method submitted for your purchase.

SECTION 5 - SHIPPING AND DELIVERY

Aurivra currently offers free standard shipping on eligible United States orders.

Orders typically require 1–3 business days for processing.

Estimated standard transit time after processing is 7–14 business days.

Delivery times are estimates and are not guaranteed.

Carrier delays, weather, holidays, address issues, customs processing, and other circumstances outside Aurivra’s reasonable control may affect delivery.

Additional information is available in our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Eligible products may be returned within 30 days from delivery in accordance with our Return and Refund Policy.

Products must meet the eligibility requirements stated in the Return and Refund Policy.

Change-of-mind return shipping is the customer’s responsibility unless otherwise stated or required by applicable law.

Products received damaged, defective, or incorrect should be reported to Aurivra promptly so we may review the issue.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including Aurivra branding, trademarks, text, graphics, images, videos, designs, and other content owned by or licensed to Aurivra, are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes.

You must not reproduce, distribute, republish, sell, modify, or commercially exploit Aurivra-owned content without permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS

We may provide access to tools or services operated by third parties.

Third-party tools are provided according to their respective providers’ terms and policies.

Your use of third-party tools is at your discretion.

SECTION 9 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

Aurivra does not control third-party websites and is not responsible for their content, accuracy, availability, policies, or practices.

Please review applicable third-party policies before conducting transactions through external services.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Aurivra is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Aurivra.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aurivra, including any injury, damage, or loss resulting from purchased products and services.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Aurivra.

SECTION 11 - PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store is hosted through Shopify, information may also be processed by Shopify and other service providers required to operate the Services, process transactions, fulfill orders, prevent fraud, and provide related functionality.

Please review our Privacy Policy for more information.

SECTION 12 - FEEDBACK AND REVIEWS

If you voluntarily submit feedback, suggestions, reviews, photographs, or other content to Aurivra, you represent that you have the rights necessary to submit such material.

You agree not to submit unlawful, misleading, abusive, infringing, or malicious content.

Where permitted by applicable law, you grant Aurivra permission to use submitted feedback and reviews for operating and promoting the Services.

SECTION 13 - ERRORS AND INACCURACIES

Information on the Services may occasionally contain errors or omissions relating to product descriptions, pricing, promotions, shipping, transit times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders where appropriate.

SECTION 14 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to violate applicable laws, infringe intellectual property rights, transmit malicious software, engage in fraud, collect personal information unlawfully, interfere with security features, impersonate another person, or interfere with another person’s use of the Services.

We reserve the right to restrict or terminate access for violations of these Terms.

SECTION 15 - TERMINATION

We reserve the right to suspend or terminate access to the Services where permitted by applicable law, including where these Terms have been violated.

Any obligations or liabilities incurred before termination remain applicable.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the Services and products are provided subject to applicable warranties and consumer rights.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

Except where expressly stated or required by law, Aurivra does not guarantee uninterrupted or error-free access to the Services.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Aurivra and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aurivra and its affiliates, partners, employees, contractors, service providers, and licensors from third-party claims arising from your violation of these Terms, applicable law, or another party’s rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms and policies referenced by them constitute the agreement governing your use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

Aurivra may assign its rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements through which Aurivra provides Services are governed by applicable federal law and the laws of the jurisdiction where Aurivra is headquartered, subject to mandatory consumer protection laws that apply to you.

SECTION 23 - HEADINGS

Section headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Aurivra
Raleigh, North Carolina, United States
support@aurivra.co