Support
How can we help?
Find answers about your order, shipping, returns, or Aurivra products.
Orders
Get help with order confirmations, order status, or questions about an existing purchase.
Shipping
Find information about delivery estimates, shipping updates, and tracking your order.
Returns & Refunds
Review our 30-day return policy and get help starting an eligible return.
Product Support
Get help with your Elevé Pillow, product care, operation, or general product questions.
Common questions
When will my order arrive?
Estimated delivery dates are shown before purchase and may vary based on destination and carrier conditions.
How do I track my order?
Once tracking becomes available, you will receive shipping information by email.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Please review our Return & Refund Policy for full conditions.
How do I request a return?
Contact support@aurivra.co with your order number and reason for return. Our support team will provide the next steps.
Can I change my order after placing it?
Contact us as soon as possible. Once an order enters processing or ships, changes may no longer be available.
Where can I get product help?
Email support@aurivra.co with your order number and a description of the issue.