Refund policy

Returns

We want you to feel confident ordering from Aurivra. You have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must be unused, undamaged, and returned in its original packaging with all items originally included.

To request a return, contact us at support@aurivra.co with your order number and reason for the return. Please do not send products back without receiving return instructions from us first.

Change-of-Mind Returns

If you decide the product is not right for you, you are responsible for the cost of return shipping.

Original shipping charges, where applicable, are non-refundable except where required by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or video showing the issue.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.

Cancellations

If you need to cancel or change your order, contact us as soon as possible.

We will make every effort to accommodate your request before fulfillment begins. Once an order has entered fulfillment or shipped, we are unable to guarantee cancellation and the standard return process will apply.

Non-Returnable Items

For hygiene reasons, products showing signs of use, wear, damage after delivery, or improper care are not eligible for change-of-mind returns.

This does not affect any rights you have regarding products that arrive damaged, defective, or incorrect.

Contact

For return or refund assistance, contact:

Aurivra
support@aurivra.co